A Beautiful Home or Office Doesn't Happen By Itself
Serving Delaware and Cecil County, MD
302-504-4719
FAQ
Your Satisfaction Is Guaranteed
Green Services Tailored to Your Needs and Budget
All County Cleaning has been providing professional cleaning services since 2013. We are a green and eco-friendly business. We guarantee 100% satisfaction with our services. Contact us
today for a FREE
estimate.
- Why are some services cheaper than others?
- Do you pay for referrals if I refer you?
- Are you insured and bonded?
- Are your housekeepers' employees or subcontractors?
- Are you a franchise?
- Do you do background checks and thorough screening?
- Does your staff speak English?
- Do you take credit cards?
- Do I have to sign a contract?
- When do I pay for the service?
- What if I’m not satisfied?
- What day and time will you show up to clean?
- Do you work on Saturday?
- What about my Pets?
- Do I have to be home during service?
- Who provides the chemicals and equipment?
- Are my things safe with your employees?
- What if I have to skip or cancel my service?
- What if I need some extra tasks or services?
- Do I have to tip your employees?
- What if I need to change my day of service?
- Should I have a Spring Cleaning Every year?
Call for a FREE
estimate
1. Why are some services cheaper than others?
Because they should be! The underground market (aka “trunk-slammers”) seems less expensive but in the long run, it really isn’t. They give the cleaning industry a bad name by not paying taxes and hiring illegals.
2. Do you pay for referrals if I refer you?
Yes! You will receive a $25 off your next cleaning if the customers don’t sign up for recurring cleaning. You will receive $50 if they become a recurring cleaning customer. We thrive on referrals and are generous when you refer!
3. Are you insured and bonded?
Yes! Your safety and protection is our top priority. We carry over one million dollar general liability insurance along with a $100,000 Janitorial Bond.
4. Are your housekeepers' employees or subcontractors?
Our Cleaning Techs are employees. Thoroughly screened and trained by an experienced Training Manager.
5. Are you a franchise?
No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
6. Do you do background checks and thorough screening?
Absolutely. You’d be shocked at who does not pass. We use Intellicorp.net for all our background checks.
7. Does your staff speak English?
Yes, our employees must be able to read and speak English because we offer a customized cleaning for our clients. We do not use illegal labor which is common with many services. For security reasons, be sure you are dealing with a legitimate service.
8. Do you take credit cards?
Yes, for your convenience we accept: ALL CREDIT CARDS and CHECKS.
9. Do I have to sign a contract?
No! You can cancel any time you wish. You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
10. When do I pay for the service?
At the time of service. Our cleaners never handle any transactions and we ask that you pay before we arrive. We send out an invoice via email and you can pay right from the invoice.
11. What if I’m not satisfied?
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.
12. What day and time will you show up to clean?
You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 AM and 5:00 PM (we do offer nights and weekends on a limited basis) You can pick an arrival time of either: 8:00 AM to 8:30 PM or 11:00 AM to 1:00 PM. Our clients are not stuck waiting all day for us to show up!
13. Do you work on Saturday?
Yes, upon request and subject to availability. But yes, we have most Saturdays available.
14. What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
15. Do I have to be home during service?
No. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained. Many of them have been with us for years!
16. Who provides the chemicals and equipment?
We use all our own equipment and cleaning solutions so you do not have to worry about providing that for us. If there is a special product you would like us to use, please let us know where it will be stored and we have no problem using it.
17. Are my things safe with your employees?
We conduct criminal background checks on every prospective employee, we verify job history and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
18. What if I have to skip or cancel my service?
Give us 24 business hour’s notice of your change in plans and we will promptly reschedule or cancel your service.
19. What if I need some extra tasks or services?
We’re not a franchise - we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, laundry? Yes!
20. Do I have to tip your employees?
No, it’s not expected, but it is greatly appreciated for work well done.
21. What if I need to change my day of service?
Just tell us what day works best for you. We have a large staff and can accommodate most requests.
22. Should I have a Spring Cleaning Every year?
Many of our clients do have a Deep Spring Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or biweekly routine. It’s less expensive than the first time initial cleaning because the rest of the house is already at maintenance level if we are servicing your home!